FNB using covid-19 -ANOTHER WAY TO ***** YOUR CLIENTS - SHAME ON YOU!!!

I opted for the Covid19 relief loan in May 2020, I was given a loan facility of R9106 but of course the money was not made available to me but rather ensured FNB was paid their monthly bank charges, FNB funeral plan. In the end I realised FNB has given me a "loan facility" of R9000+ but I would probably only reach R2000. For this "BENEFIT" I would not be allowed to enter into any credit agreements until the facility is closed.

So Now my credit score shows I have an additional R9000 loan (NOT TRUE - as I used R1900 and realized i can actually pay my monthly bank fees and funeral policy.

So I reached out to them via the email provided to cancel the facility. This was done on 26 June 2020, I received no response from anyone until 30 June 2020 When Sharon Trollip advised"

" Good day Sharleen

We trust you are well.

Please be advised payment is reflecting on your account.

We would like to inform you, that we are attending to your cancellation request, for the Cashflow Relief Plan.

Please note, we will confirm the account closure once completed.

It must be noted, this process will take approximately 5(five) business days to complete.

Kind regards "

5 business days should have been 7 July 2020. but to date it has not been closed. It still reflects as a R9000 loan on my credit report, it should be only the portion I used!!!! and still it adds back my monthly bank fees which I want to stop.

I have sent over 100 emails to a variety of people in FNB as well as the dedicated cancel debt relief email and personal loans email. No one is getting back to me saying the facility is closed and here is confirmation. You cant speak to them telephonically nor can you reach anyone to discuss the matter.

it is rather pathetic!!!!