FNB - USELESS TO CUSTOMERS WHO NEED THEM!!!!

Good day I write this review in total frustration. I captured my details for Udemy and the day before my free trial expired dated the 30 April 2025 I cancelled and received an email confirmation. However on the 1 May 2025 they still debited my account. In line with my dispute I contact the relevant department and was told to complete a dispute form with paperwork which I did by the 16 May 2025. I then received an automated email with REF:*** I then sent a follow up on the 3 June as I received no response to my dispute. i send a secure chat and was told disputes take 30 days to resolve. I get a response on the 17 June, technically more than a month later and get told to resend my documentation which was sent 14 days ago. I resend it on the 18 June and 6 days later I get a response to say to contact the merchant directly as my bank of over a decade can't help!!!! so I reply saying I am not getting help. I've sent messages via their website but still nothing. The agent says to request a refund from the merchant and to forward their reply. So I once again mention I have received no response. R2000 is alot of money and I have the email confirmation from them. WHAT IS THE POINT OF BANK ASSISTANCE. NO CONCERN FOR CUSTOMER SERVICE AND IT'S ALMOST LIKE I'M REQUESTING FOR A KIDNEY IN GETTING ASSISTANCE. AS MY BANK WHERE IS THE BANK ETHICS OF HELPING CUSTOMERS!!!!! I'm at a point where I truly want to close my FNB account as another bank where my savings is held is truly helpful and doesn't only provide when I'm a PRIVATE BANK CLIENT!!!

JUST BY THE WAY I LOGGED A DISPUTE ON A *****ULANT TRANSACTION OF JUST OVER R400 IN FEBRUARY TILL THIS DAY NO CALLS, REPLIES AND WHEN I QUESTION IT. IT WASN'T PROPERLY LOGGED.

INCOMPTENCE AT ITS BEST