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CORNELIUS H

1 reviews | Active since Jul 2013

27 Dec 2018, 16:07

FNB useless service and not talking the truth

On the 23rd of December I used my phone's FNB app to apply for a personal loan. It was really easy and they gave me options. The loan was approved and I had to send in 3 months bank statement, which I don't understand as I bank with FNB. But I send it in. On the 24th of December I called again, I was told the loan was approved an it will be paid in on the 24th of December. This call was just after 10:00 in the morning. The payment never took place. On the 27th of December , I called again at 08:00 in the morning. I was told that the payment will be made on the 27th of December. The time is now 16:04, I called FNB again, now it is an answering machine which says that due to circumstances we are unable to take your call. Honesty is not an FNB priority, you are welcome to go and listen to the recordings on both times the persons who took the calls **** as they said the payment will be made. This never happened.

FNB it is shocking your service

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Dec 2018, 10:35
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 
Hello Peter Complaints Team
Robyn Hay
*** (option one)
CH
CORNELIUS H's update28 Dec 2018, 10:53
Reviewer Update
Good day Robyn, thanks it was sorted out. The persons, I am assuming the supervisor called and told me that the two persons who communicate wasn't aware of the problem. I am still not aware what was the problem. She did apologise. Thank you for your intervention , otherwise nothing would have happened. I really appreciate it.