FNB - Useless service
<p>I recently made an error when making a payment and promptly contacted my USELESS private banker, Balisa Letswalo, to assist me in correcting this error. To date this supposed "private banker" has not bothered to return ANY of my calls. I have been dealing tirelsy with the staff at the call centre and have literally been pushed and shoved around from pillar to post. I am sick and tired of this bank and their inability to do their jobs (which I am paying for with my astronomical bank fees). IF YOU ARE THINKING OF SWITCHING TO FNB, DO NOT DO IT!!!!! </p>
Good day Ms. MARIJKE-LAMONT
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. MARIJKE-LAMONT
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***