FNB - USELESS / FALSE ADVERTISING
<p>FNB takes it upon themselves to change my normally monthly statements to quartly, with no notification. Now when i need my statements urgently i cannot access them cos they arent generated. i called several times and spoke to several people , and still cannot get an answer. now i have to go into a bank and get these statements, and pay R13 A PAGE FOR 3 MONTHS OF MY STATEMENTS , BECAUSE FNB *****ED UP. HOW CAN YOU HELP US IS YOUR LOGO... SERIOUSLY HOW CAN YOU LOSE US SHOULD BE IT. YOUR SERVICE SUCKS, AND I THINK I WILL BE CLOSING THIS ACCOUNT FOR THE **** SERVICE I JUST GOT.</p>
Good Day
Thank you for taking my call earlier as discussed please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988269
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Thank you for taking my call earlier as discussed please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988269
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)