FNB - Useless Customer Service in ***** Matter

I am a FNB customer and was ****med by another FNB customer pretending to be someone he is not. I made the ********** payment from my FNB credit card. The same day I made the payment I realised that it was a **** and immediately I contacted FNB. They informed me that they will not be able to stop the or return the payment. I also reported it to the SAPS , got a case number and reported all to the ***** department on 16 February. I received an automated response but nothing further. I made a phone call on 23 Febraury and the person that is supposed to be a customer service agent at the ***** Department told me that ***** investigations take time I will be contacted. The email does not contain any personal details just my cell number how will they know who I am, if they do not verify my identity! It has been 2 weeks since this ********** transaction took place and I have not even been contacted once!!!

I am supposed to be a private banking customer with FNB and this is what you pay the premium for! No customer service and a non existing private banker!

I will not be able to retrieve the R16 000 that another FNB client stole from me! This opens the question how secure is FNB and how much are they actually compliant with regards to the FSB and the other financial regulators!

I am highly disgusted in the total lack and disregard they have for their customers!

No references are generated, nothing to enable you to follow up on anything!!