FNB - useless customer service and no concern for customers

My wife's bank account has been accessed and money ****** from her account. We have logged a ***** case but since then it is IMPOSSIBLE to get hold of FNB. We have been trying to call FNB the entire day. at 8am, 9am, 11am, and mow again at 2pm. Every one of these calls weren't answered and we have wasted about 45 minutes of airtime holing for FNB.

This is seriously shocking, I cannot believe that we are not even able to contact our own bank?! and this is a serious case, its not a petty query.

This is shocking and unacceptable...