FNB useless customer service

On the 27th of February I tried to apply for a loan with Guarantor Loans, only to find out that it was a **** and they had taken R10 000 from my account. I went to FNB to report the matter after I reported the **** to police where I opened a case regarding the ***** on my account. I spent 6 hours with FNB’s consultant, only to be told they can do nothing for me for the rest of the month. There I was not a cent to my name and my bank after 17years being their client was left stranded for the month. She told me will put a hold on my account to prevent them from taking any more money from me. I walked over to ABSA and opened up a new account and after telling my story they helped me to get through the month. I received a call from FNB regarding the ***** case I had opened, on the 27th of February confirming that all was in order. The personal banker phoned me to ask if he could do anything for me to which I ask if he could help me he my money back, to which he rep**** it is all up to the ***** department.

The consultant at FNB Menlyn told me that day that my bank account was on hold, this was a lie. My debit orders kept on going off the one’s I was not able to transfer over to my new ABSA account. All my debit orders were returned and now they charge me for that too. The account is just adding more and more charges due to the arrear account; each time I asked them if they can see the ***** case on the account? After 3 months I finally had notes on the account on the ***** case. The ***** department is utterly unreachable. The legal department phoned me and the same story had to be told every time. I sent the documents to the ***** department and have a total of 23 case numbers as each time you email you get a new case number. This is where their Frontline ***** starts and the case stops. I then receive a phone call from FNB’s attorneys as FNB handed me over for non-payment on the account. On Sunday the 1st of July I went to the FNB branch to close my account as they don’t seem to be getting anywhere regarding my ***** case, I wanted to speak to the branch manager and was told he was not in and the only thing were able to do is phone the ***** line again for me and the consultant told me that I have to phone again on Monday due to the fact that they do not work on weekends and that I must then log another case yet again for the 22nd time and they will follow up with *****.