FNB useless call centres and lack of communication

After being a long term loyal FNB customer I now have to consider if my daily banking needs and savings are still safe with FNB.

We were so embarresed with long and impatient shppers in que behind us and our FNB credit card kept on being declined for our checkers groceries. Our card was blocked despite having funds and always always maintain good credit and compliance records on these cards.

Now you not sure if your account is compromised or ***** happened as you now getting mails to redo FICA? And your account is blocked with no communication or notice from FNB

Been on phone for hours on Sunday and again this Monday morning and unable to speak to anyone that can help me with my concern. ***** line just past the buck and simply tell you to phone another department during work hours on Monday. NO ONE TO HELP OR TALK TO WHILE YOU PANIC AND WORRY IF YOUR ACCOUNT HAS BEEN COMPROMISED. THIS HAS RUINED MY TRUST IN FNB AND TOTALLY PUBLICLY EMBARRASED US