FNB useless call centre

I have been a client with FNB since I was a kid. I insisted that our company use FNB.

As a business I have had to deal with FNB's call centre multiple times. Every single time, I would get re-routed at least 3 or 4 times to get to the right person. I don't have the time to wait 30 - 60 minutes to sort out small issues. Your call centre is not efficient - the call agents are not helpful. "sorry sir, I'm going to have to re-direct you to this divistion, rinse repeat x 3/4 for every call"

Never mind the process of getting re-verified - even though its done via the app, a manual verification follows.

We had a business banker - but he disappeared and we were never introduced to a new one.

I am so tired of this. Even though your products work, this ridiculous level of client services makes me question whether you are the right bank for us.

I tried to provide feedback on the app BUT IT WONT LET ME.

Honestly, please just sort this out.