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Thomas M
1 reviews | Active since Nov 2017
15 Aug 2022, 09:18
FNB Useless Bank!!!
Shocking service received from a bank that rates themselves as the no 1 bank in South Africa, WHAT A JOKE!!! I've been trying to change my account to their Fusion Account but before doing the change over I need some information which I have never received either by email or appointment at a branch only to get there to find that the person I went to see is not in in. Apparently she was on training, the training must have been on how to stuff customers around!!!
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Thomas M's updateReviewer Update
16 Aug 2022, 15:55Someone from FNB Premier Suite tried calling me yesterday but I was not available. I got an email from Precilla (who I had dealings with her about 3 weeks ago) and will not talk to her as she doesn't know how to talk on the phone. It's sounds like she is talking with a box on her head, your cannot understand what she is saying and is over-modulating (distorted). Also this is the 2nd issue I have had with FNB in the last month!!!!! I'm also trying to do the sign-up change over on your app & website but it doesn't work, so what gives???
I've been with FNB going back to when they took over the Barclays Bank in South Africa and am appalled at the level of service or the lack of thereof from whoever one tries to make contact with and it's getting worse!!! As a Premier Account holder I find that ITS UNACCEPTABLE!!! and maybe it's time for me to change my bankers????
I've been with FNB going back to when they took over the Barclays Bank in South Africa and am appalled at the level of service or the lack of thereof from whoever one tries to make contact with and it's getting worse!!! As a Premier Account holder I find that ITS UNACCEPTABLE!!! and maybe it's time for me to change my bankers????
TM
Thomas M's update16 Aug 2022, 15:55
Reviewer Update
Someone from FNB Premier Suite tried calling me yesterday but I was not available. I got an email from Precilla (who I had dealings with her about 3 weeks ago) and will not talk to her as she doesn't know how to talk on the phone. It's sounds like she is talking with a box on her head, your cannot understand what she is saying and is over-modulating (distorted). Also this is the 2nd issue I have had with FNB in the last month!!!!! I'm also trying to do the sign-up change over on your app & website but it doesn't work, so what gives???
I've been with FNB going back to when they took over the Barclays Bank in South Africa and am appalled at the level of service or the lack of thereof from whoever one tries to make contact with and it's getting worse!!! As a Premier Account holder I find that ITS UNACCEPTABLE!!! and maybe it's time for me to change my bankers????
I've been with FNB going back to when they took over the Barclays Bank in South Africa and am appalled at the level of service or the lack of thereof from whoever one tries to make contact with and it's getting worse!!! As a Premier Account holder I find that ITS UNACCEPTABLE!!! and maybe it's time for me to change my bankers????