1 reviews | Active since Jul 2009
FNB - USELESS AS EVER
I phoned to request my new card to be sent to an different, more convenient branch. The agent I spoke had me verify myself with my FNB app during the call.
Not only did this idiot tell me that the move has been requested. He also said the OLD CARD WILL KEEP WORKNG until the new card has been collected. I asked him this TWICE!
I am still receiving SMS's to confirm the new card is at the WRONG branch. On top of this, the old card has now STOPPED working too!
The FNB call centre is an absolute maize, at best, which I'm sure is deliberate too. Every person you speak to is magically not the correct person & they need "to put you through" somewhere else & the you have to enter ALL your details AGAIN AND AGAIN AND AGAIN.
The request was for the new card to be sent from the Bellville Civic Centre branch to the Tyger Valley branch. It's not rocket science!
Good Day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: *********
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Private messages should not be allowed!!! This is a PUBLIC complaints platform. Everyone must see how you respond!
Good Day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: *********
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Private messages should not be allowed!!! This is a PUBLIC complaints platform. Everyone must see how you respond!
I was told by the person from their complaints department she was going to phone the couriers & phone me right back... I'm still waiting... She took my wife's details because "she also has to phone her to confirm some details". That didn't happen either! Obviously! What else should we expect from these people...
Now, we have to wait until AFTER the weekend!!! After my wife was left stranded at a petrol station yesterday because of this!
I already have another account at another bank & they regularly ask me to move over completely. I never really gave it much thought... until now!
I was told by the person from their complaints department she was going to phone the couriers & phone me right back... I'm still waiting... She took my wife's details because "she also has to phone her to confirm some details". That didn't happen either! Obviously! What else should we expect from these people...
Now, we have to wait until AFTER the weekend!!! After my wife was left stranded at a petrol station yesterday because of this!
I already have another account at another bank & they regularly ask me to move over completely. I never really gave it much thought... until now!