FNB useless and impersonal

FNB took so long to have my new credit cards delivered that I was unable to change my banking details with other companies in time as there bill runs for the month had already closed. As a result they tried to charge my old credit card and the transaction was declined. As a result they incurred additional bank charges which they are now claiming. When I logged into the FNB App where they advertise a team of bankers are waiting to assist I got a message that I am number 182 in the queue. Clearly FNB do not have enough people to deal with their customers. People wonder why other people as so stressed in life. It is because of large institutions like FNB. There is no personal interaction anymore just greed to make more an more profit for the shareholders.