fnb useless again

I bank with Premier. I purchased my car licence for R 600 and was told it would be delivered to me in 5-14 days. 10 days later I still do not have the card. I received three calls promising delivery. I've waited at home for three days to receive the licence. Their couriers are useless ****s who cannot even help online,.. I have been querying on their connect service for 45 minutes. Do not purchase your licence online.