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JB
Jade B

1 reviews | Active since Jul 2022

26 Jul 2022, 09:47

FNB useless

Opened an account online, fnb were very quick to call me to sign me up. Had to go to a branch to collect the card and sort the documents. I need the account to link Paypal. Get home and try to link the account. See that they have linked an old PayPal account which is tied to an email address that's deleted hence opening a new one to link. I never asked them to link the old account at all. They charged me for trying to link the new account. You can't get hold of them through the app or online banking as the chat service isn't working. So logged a complaint ticket to sort this out and still waiting. Very quick to sign you up but then when you have an issue that's their fault you get ignored. Sitting with money sent so I can feed my family as we unemployed in this ****hole country and I can't even get to the money...seriously FNB what the ****???

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Replies (2)
JB
Jade B's update26 Jul 2022, 11:13
Reviewer Update
Oh whooopee a formal complaint has been logged sms after sms with reference numbers and it's been escalated to high priority and email after email coming through to offer every service under the sun but none of you can pick up a damn phone make a call and sort the problem out....useless... while we sit here wondering what we going to eat. Seriously it's beyond pathetic.
JB
Jade B's update27 Jul 2022, 08:48
Reviewer Update
My issue was eventually sorted out, FNB system being at fault. Now my account sits in arrears due to being charged for Declined transaction, what **** is this?? If you decline a transaction who gives you right to still charge for it considering the issue I had was your fault to begin with??? That is just theft straight up!