FNB useless

My son went to New Zealand two weeks ago, before he went we phoned FNB so that his account and everything an work abroad. He is there for a week and everything stopped working, we are trying for a week now to get FNB to activate his account so that my son can buy food, water, airtime and pay for his accommodation. FNB staff are working remotely and you can’t even speak to a manager, they just simply cant help you because you are the father and not the account holder, but the damn account holder is in another country where the time is different.They Eventually send forms that he had to fill out and send back but now we are back to square one, they say it will take 24-48 hours but it’s been a week and every time he phones them they say it takes time. Well time doesn’t stand still and humans need to eat and survive and for that you need money. Whats the use off having a bank account and you cant use it. It’s your freaking money and you cant access it. FNB should have a good look at their staff working remotely, they are pulling down the company, in today’s world you need a floor Managers that can keep an eye on staff.