CK
Christo K
1 reviews | Active since Feb 2014
23 Jul 2019, 17:36
FNB USELESS
I have a laptop with FNB. I have informed FNB numerous times that my laptop does not charge and is extremely slow.
After months of complaining, FNB collected the laptop under warrantee. The laptop was returned yet the issue around the speed persisted.
Again it took weeks to get hold of anyone within FNB. The laptop was then collected again. Then all of the sudden we are informed we now to pay an excess as malware was found of the device. Yet they had the laptop for an assessment in the first place and could not locate any such software.
To get assistance from FNB is a absolute nightmare, yet when you pay a day late you never hear the end of that.
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Replies (1)
FNB (First National Bank)'s replyOfficial
24 Jul 2019, 10:08Good day Christo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Jul 2019, 10:08
Official
Good day Christo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***