1 reviews | Active since Sept 2018
FNB useless
i have been trying to get my issue sorted for the past 3 weeks now and have spoken to team leader (victor fraser) that keeps telling me just hold I min and then says he will call me back.....and then don't call me back... then I speak to his manager Andrew that also say he will call me back and been waiting... every time I call to follow up they are never avalible.....
and by this I will be closing my FNB account.
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***