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Tanya S

1 reviews | Active since May 2016

26 Sept 2018, 09:31

FNB useless

Trying to get info from FNB is impossible. The call center staff are useless and completely clueless. So disappointed. Instead of trying to help

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2018, 10:07
Official

Good Day Tanya,

Thank you for your response.

That is correct, no information can be divulged about another account.

Remember the Sunday is a weekend and Monday was a Public holiday, If the account was closed the funds will automatically bounce back into your account after 2 business days, However I would suggest you contact online banking and not the call centre for assistance.

You will need to be verified and than assisted with this matter.

Online Banking ***

Kind regards,

Complaints Resolution

Email address: ***

Tel number: *** (option one)

TS
Tanya S's update26 Sept 2018, 12:48
Reviewer Update
That still does not help me at all. Firstly I asked you to call me To help me which you don’t bother to do. You tell me to again call a call Centre after telling me they won’t divulge any info to me. How does that help? I gave you the info to help me but I guess all your departments are just as unhelpful.