Fnb- Useless

I have come to the conclusion that FNB must be the worst bank to deal with.

CRS Department

Request for Information [REF:***] I phoned *** at 11.33 from *** She asked for my id and then for the company name. After, I do not know how long she realised she was in my personal profile and not bussiness. She then could not get to page 4 on the form I submitted. I then asked to be put through to a manager. She transferred me to a number that asked me to press a number if I want to report a cell phone ******. I did not write her name down

I phoned back and asked to speak to a manager who could help me.

I was transferred to a Puhleng Machala who could not hear me; surely she could see my number and call me back. While I have your ear I want to complain about Private Wealth banking as well. I have two outstanding requests that have been going on for months as they seem to palm everything of on another department. 1. Before I became a Private Wealth client I was overcharged for sending money to cell phones. 2. I purchased 2 x 275 airtime for a Vodacom number that they never received. Please contact them as well and find out why they are so useless.