1 reviews | Active since May 2017

27 Jan 2020, 16:29

FNB Useless

Again NO ****** assistance from the online banking team. Why must I always revert to complaining on Hello Peter?????????????????????

Hello, you are now chatting to Thulile Tshabalala. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

4:20:57 PM Hi Thulile

4:21:05 PM I send an ewallet to *** which I reversed but I see it was taken off my account anyway

4:21:38 PM Good afternoon how can we help you?

4:21:45 PM I send an ewallet to *** which I reversed but I see it was taken off my account anyway

4:22:08 PM Are you there?

4:23:21 PM This is ****** ridiculous i never get any help off here I always have to go via Hello Peter! This is unaccveptable

4:25:37 PM so br it back to Hello Peter copying in your name

something has to give or I should close this account and go to a banker that is competent

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jan 2020, 09:05
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NFRegards

Hello Peter Complaints Team 

***