1 reviews | Active since Apr 2017
FNB use archaic contact details to ask for FICA and then freeze account
<p>Why do we submit FICA if contact details are not updated as is required by law.</p> <p>I want access to my funds and then FNB can do their homework as was not done a year ago, update my details and then send me a proper rerquest to submit my FICA. Best I put all my accounts at one bank...I'm friggin tired of this nonsense</p> <p>You cannot freeze my account because of your own negligence!!!!!!!!!!!!!!!!</p>
Good day Ms. inet peinaar kemp
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. inet peinaar kemp
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
I now received the form that needed to be filled in, completed it and sent it back 3 days ago. Then when my account remained locked I send you an email asking you if there is still anything else you needed. I received no reply and yet my account is still locked. As was done in the first place due to your own negligence. So it seems that not even FNB care division even cares. What the heck are wrong with you guys??? If only businesses can get it... to care for the right reasons. People is what make the difference, not money and regulations and policies. If you don't know it by now...
I now received the form that needed to be filled in, completed it and sent it back 3 days ago. Then when my account remained locked I send you an email asking you if there is still anything else you needed. I received no reply and yet my account is still locked. As was done in the first place due to your own negligence. So it seems that not even FNB care division even cares. What the heck are wrong with you guys??? If only businesses can get it... to care for the right reasons. People is what make the difference, not money and regulations and policies. If you don't know it by now...