FNB - URGENT - THE ONE HAND DOESN'T KNOW WHAT THE OTHER HAND IS DOING!

.. I don't know how many times I have to phone FNB regarding various matters. I even went into an FNB branch twice, waiting in queues while I am very ill, with chronic pain from a back injury. - I don't know how many times I went onto the FNB app to interact with a consultant via the messenger app - with no help whatsoever - I took screen shoots of the most *********** "banker's" answers - The thing is with FNB their departments don't interact with one another - here the saying fit them like a glove " THE ONE HAND , REALLY DOESN'T KNOW WHAT THE OTHER HAND IS DOING" Perhaps if they can really try to listen to their clients, to find out what the client really wants they can improve. For instance I do have a query but this involves 4 different types of issues 1. First of all there are the issues with my debit orders AND the fact that several R110’s are deducted from my account if there aren’t any funds in my account for the debit orders - EXTERNAL as well as INTERNAL debit orders. - I need this fixed 2. I need this fixed because, If FNB truly knows their clients, the will know that I already made a FNBLIFE Claim for the fact that I was retrenched earlier this year - I send numerous documents through via the FNB APP as well as per email. 3. If FNB LIFE knows there clients, they will know that I have several accounts to which I need to claim for instance (a) PERSONAL CREDITCARD, (b) MY REVOLVING CREDIT PLAN, (c) 2x FNB SMART DEVICE'S (d) 3x FNB SMART SPEND LOANS (e) COVID 19- Cash flow relief. 4. If FNB LIFE paid these accounts, I would not be in a MINUS R5426 on my cheque account, which is directly linked to internal debit orders that did not went off because of no payments 5. A week OR two ago I got confirmation from FNB that my FNBLIFE Claims were approved - BUT QUEST WHAT? IT was only for 2 of my personal loans - Why did they told me this? I have been accepting like a fool, that it was for ALL my applications - only today I found out that, they did receive the other applications and that some was approved but that they still need to send it to the assessors for approval ... WHAT IS GOING ON FNB...? NOW I get 20 phone calls per day from different sections in FNB to ask me when the can receive payment or to inform me that I am in arrears - I tried to explain ... but the next morning they phone again NOT even remembering what I have told them the day before. Please, you are the bank of choice for millions of people, you have some great ideas and for sure the best banking app of them all! ... You do help people, but please don't slack down on your customer service - communication is a BIG problem. I would need to see your TRUE HELP in this very "deur mekaar" matters.