FNB Urgent Complaint: Account Status and Revolving Loan Issues

Dear FNB,

I am writing to formally express my dissatisfaction with the service I have received over the past weeks. My account currently reflects that it is not in good standing, which has resulted in me not receiving any benefits, including eBucks and data.

After a thorough discussion with Cycil, it has come to my attention that my revolving loan does not have a debit order linked to my account. Despite making several attempts to resolve this issue, I have been advised repeatedly that someone from the bank would contact me regarding the setup of the debit order mandate. Unfortunately, no one has reached out to me.

Due to this oversight on the bank's part, my account status is inaccurately marked as not in good order. I make monthly payments via direct deposit, often exceeding the required amount. It is unacceptable that my account status is negatively affected due to an error that is not my fault. Moreover, my revolving loan has been placed on hold despite consistent monthly payments.

I have spoken to several agents, including Florence, Builomelo, and Karabo, and have also used the online chat service on numerous occasions. However, the service has been extremely poor, with long wait times and frequent disconnections and no help from the service agents. Cecil has escalated this matter multiple times, yet the issue remains unresolved.

As a loyal customer, I find this level of service unacceptable. I kindly request immediate assistance in linking the debit order to my revolving loan and correcting my account status and also backdating my eBucks. Your prompt attention to this matter is greatly appreciated.