FNB UPGRADES ACCOUNTS WITHOUT PERMISSION AND CHARGES FEES WHEN YOU ASK TO DOWNGRADE

On Saturday, 08.05.2021, I opted to increase my Gold Credit Card limit only, on the app. I received the pre-agreement that all was in order with my limit increase on my Gold Credit Account. Upon logging in to the app, I then notice that I have been upgraded to Private clients. This was done without my permission.

After calling FNB this morning to downgrade, I am told that it would take 7 working days to downgrade and that I will need to pay a pro-rata fee in order to be downgraded.

@ FNB, why do I need to pay for your mistake??? I did not ask to be upgraded in the first place.

Disappointing service yet again and a HUGE inconvenience.