FNB "upgraded" my account without my knowledge.

I am so sick of FNB. I app**** for an overdraft facility and was mysteriously upgraded from a Premier Cheque account to a Private Client account, to which i am still told that I did sign up for a Private Client Account, which i didnt. I then immediately contacted the bank and was refunded for the additional charges and was then supposedly put back to my original cheque account.

End of October i was charged my normal Cheque account fees. End of November i was charged the Private client fees and my account was never changed back to its original Cheque account.

After contacting an agent, it was escalated yet again, and i was told that it would be put back to normal yet again, as well as i was told my new cards will be arriving and a pro-rata fee would be charged. This is unacceptable. This was not an error on my side. I immediately contacted the bank on the online chat and was adamantly told that I did sign up for it, but i went through the steps of applying for an overdraft and NOWHERE did it say sign up for a Private Clients account.

I was then charged additionally now in December, an additional cheque account fee and my account was put in negative. I have now yet again had to sort this out for a 4th time.

I am so not impressed with FNB, this is the worst issue and service i have ever experienced.

Whether i receive my refund is still yet a mystery, but i will be looking at using another bank, its not the first time i have had nonsense with FNB.

Unimpressed.