FNB UPGRADE WITHOUT CONSENT

Hi FNB

I have contacted both online banking and the actual call centre with regards to my account which has been "upgraded" to a gold cheque account without my consent or inform. To my knowledge this is actually *******, as i have signed for no new cards or consented to pay for a new personalised card which i actually dont even have i my possession.

I have wasted so much airtime, and now my patience has run dry. Why must i waste money contacting you when the fault was on your side. Its unfair and *************.

Please may someone contact me and get this sorted out. My gold account that i have costs me R5 a month, plus sminus, and now all of a sudden excess of R100 fee is coming off. I am a student and cannot afford to A- pay these fees B- call you and wait an hour for your automated system to repeat the same message while i get transferred to the wrong departments and my R499 airtime runs out BECAUSE OF YOUR BANK WHO FEELS THE NEED TO UPGRADE AN ACCOUNT WITHOUT MY CONSENT.

I will be expecting a call from fnb, as i am at a dead end for speaking to someone who isnt going to transfer me because theyre too lazy to help me

I am wanting to move banks after this has been sorted and my money has been refunded.

Thank you Brittany