FNB, updated eBucks rewords to **** the customers

ebucks is now a ****. i never thought i would see a day where bank is ****ming customers over ebucks in my life. the changes they implemented in august, changes they never sent to customers but uploaded on the app and expected us as customers to miraculously find the rules, whereas for any other changes they would send us emails. oh these rules also did not show under track my rewords until mid september. i logged a call as i received R69 for august (this is the month i spend over R40000) and i'm a customer who makes sure i stay on top of my ebuck and get over R700 - R1000 in points. at first they say virtual card was calculated incorrectly, level dropped reason the ebucks were that low. they also told me about the flat rate of R150 you get if you spend more on physical card (so instead of giving the R1500, i will only get R150). today they are saying it doesn't matter the level, you will get a flat rate of 0.5 from partner spend if physical card is the one you spent more on. So every time you speak to a consultant you receive new information. i think its time i change a bank. Well done FNB i'm sure the amount of money you made in august is enough to pay your staff increases. FNB i now look at you as a cheat of the bank. i'm angry and annoyed as hell, have loved you for 12 years, advocated for you and taught people how to earn from FNB. Now greatly disappointed, i feel cheated and YOU! FNB you not prepared to take any responsibility.