1 reviews | Active since Feb 2017
FNB unwilling to help in unforeseen circumstances
<p>I am in a situation where I have taken a temp loan and money will be paid in to my account and FNB is unwilling to assist that the to make a plan that the money for the loan will not be taken off with the amount that will be paid in this week into my account.</p> <p> </p> <p>I am only requesting that the temp loan money to be taken off when my salary is paid in and not with the amount my company is paying in now as they are setting me to the UK for business and this was arranged at the last minute after I have taken the loan.</p> <p> </p> <p>I am private client with FNB and this is the first time I am ever requesting assistance with FNB and the feedback they gave me is sorry they can make any plan to assist me.</p> <p> </p> <p>FNB has been advertised as a great bank that will assist their clients where they can and my experience so far is the exact opposite of all of their adverti*****ts as they are not even willing to make any arrangements or plan to assist there customers and tells there customers that they need to live with the issue.</p>
Good day Mr. abrie-fleming
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. abrie-fleming
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
