FNB unwilling to fix own mistake

i took out a smart device contact on 24 Jan at the Dot Fnb store in Centurion mall. The prime objective of this was to get the qualifying ebucks points in order for me to move up a level. When I got my sms for February informing me of how much ebucks i earned, i immediately checked as it was less than anticipated. Turns out that my smart device was never loaded my the store! I immediately called the smart device department to resolve this asap. There was about 10 days for FNB to load this before the end Feb direct debit to go off. <br> Law and behold, Sello, who is the person responsible to load this refuse as he only does this once a month. It the Dot fnb did their job in the first place the debits would already have been in place, but why should Sello try to assist a customer to fix a mistake made by FNB in the first place?<br> This is pathetic!!! <br>