GC
Geraldine C
1 reviews | Active since Sept 2019
23 Sept 2019, 20:51
FNB unwilling and/or unable
I have been waiting for FNB to respond adequately to my query about the interest charged on my Credit Card for 11 weeks. They don't honour their promises, and appear to be ***********. I am now taking it up with the Ombudsman. Next step is to change banks.
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Replies (2)
FNB (First National Bank)'s replyOfficial
25 Sept 2019, 08:57Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply25 Sept 2019, 08:57
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
GC
Geraldine C's updateReviewer Update
27 Sept 2019, 09:59Good Day FNB
Actually, I have brought this matter to FNB's attention several times over the last 11 weeks. I have reference numbers ***, ***, CRM***, CRM***, ***, CAS -***-D7N7G2- and now the latest one from you - *** NF. I have even written to your dispute resolution mail box (***) for updates and finally as preparation for taking this matter up with the Banking Ombudsman.
The feedback from the Credit card department is wholly inadequate: a confused person who made a phone call with sympathy and a repeat of an email sent weeks ago. The email signature does not even have the surname or the designation of the person who wrote it. Most unprofessional!
My query remains unresolved and all departments appear to be totally uninterested. This is not the service I expect form an institution at which I have been depositing my money for nearly 40 years.
Regards
Geraldine Connell
Actually, I have brought this matter to FNB's attention several times over the last 11 weeks. I have reference numbers ***, ***, CRM***, CRM***, ***, CAS -***-D7N7G2- and now the latest one from you - *** NF. I have even written to your dispute resolution mail box (***) for updates and finally as preparation for taking this matter up with the Banking Ombudsman.
The feedback from the Credit card department is wholly inadequate: a confused person who made a phone call with sympathy and a repeat of an email sent weeks ago. The email signature does not even have the surname or the designation of the person who wrote it. Most unprofessional!
My query remains unresolved and all departments appear to be totally uninterested. This is not the service I expect form an institution at which I have been depositing my money for nearly 40 years.
Regards
Geraldine Connell
GC
Geraldine C's update27 Sept 2019, 09:59
Reviewer Update
Good Day FNB
Actually, I have brought this matter to FNB's attention several times over the last 11 weeks. I have reference numbers ***, ***, CRM***, CRM***, ***, CAS -***-D7N7G2- and now the latest one from you - *** NF. I have even written to your dispute resolution mail box (***) for updates and finally as preparation for taking this matter up with the Banking Ombudsman.
The feedback from the Credit card department is wholly inadequate: a confused person who made a phone call with sympathy and a repeat of an email sent weeks ago. The email signature does not even have the surname or the designation of the person who wrote it. Most unprofessional!
My query remains unresolved and all departments appear to be totally uninterested. This is not the service I expect form an institution at which I have been depositing my money for nearly 40 years.
Regards
Geraldine Connell
Actually, I have brought this matter to FNB's attention several times over the last 11 weeks. I have reference numbers ***, ***, CRM***, CRM***, ***, CAS -***-D7N7G2- and now the latest one from you - *** NF. I have even written to your dispute resolution mail box (***) for updates and finally as preparation for taking this matter up with the Banking Ombudsman.
The feedback from the Credit card department is wholly inadequate: a confused person who made a phone call with sympathy and a repeat of an email sent weeks ago. The email signature does not even have the surname or the designation of the person who wrote it. Most unprofessional!
My query remains unresolved and all departments appear to be totally uninterested. This is not the service I expect form an institution at which I have been depositing my money for nearly 40 years.
Regards
Geraldine Connell