1 reviews | Active since Jul 2020
FNB unwarranted invasion of privacy
FNB recently started FORCING all of their app users to enable their location to do certain things. Despite numerous complaints on the Play Store they persist with this idiotic forced invasion of privacy under the guise of "***** prevention". They've turned one of the best banking apps into a waste of space on your device. In this day and age or privacy concerns they should know better than this. The app requires you to log in with your credentials or fingerprint - why is that not enough anymore? Are ********* cutting fingers off and using them to log in to the app? And if they did, what would it matter what their location is if they're out in a field or on a train? Surely the website should then be shut down seeing as people can't provide their location? Stop being idiots.
So FNB - please provide us with a detailed explanation as to HOW the location is used to prevent *****. We await your response.
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require
that you kindly provide us with your ID number, FNB account number and a contact number for you.
Please send the requested information to ***.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Reference number : ***NF
Regards
FNB Customer Resolution Centre
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Also, I made a payment earlier using the app and set my location to the Ukraine and it worked - all you need to do is install a location ****r app and there you go.
Rather fix the app before adding useless "features", and don't force people to disclose information they don't want to disclose.
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require
that you kindly provide us with your ID number, FNB account number and a contact number for you.
Please send the requested information to ***.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Reference number : ***NF
Regards
FNB Customer Resolution Centre
***
***
Also, I made a payment earlier using the app and set my location to the Ukraine and it worked - all you need to do is install a location ****r app and there you go.
Rather fix the app before adding useless "features", and don't force people to disclose information they don't want to disclose.