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Mariana S

1 reviews | Active since Aug 2020

02 Oct 2020, 11:39

FNB unsatisfying service

I submitted a claim for my loans, credit card and overdraft in May 2020 as I am still unemployed. My claim has not been finalised as yet and we are already in October. On two different occassions I received an sms stating that my debit protection plan is in arrears and that it will be laps soon. I contacted your insurance department twice and they informed me on both occassions that the claim is pending and that I don't have to pay the policy now because I am unemployed. On both occassions they also put me through to the claims department. Where they themselves could not give me an answer. When you submit a claim your sytem indicates that it takes up to 5 days to finalise a claim. But I am still waiting for the claim to be finalised since May.

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Replies (1)
MS
Mariana S's update21 Oct 2020, 09:16
Reviewer Update
I still have not received feedback from your company. I figured out why my claims was never approved. Because you approved a COVID loan while I am not working. I have not received a salary since December 2019. I cancelled this loan when I found out it was approved. I even took the necessary steps to contact your offices myself. Now you keep on debiting my account for a loan which I could never have qualified for because I was and is still unemployed. This morning I receive a a Cashflow Relief 27 Notice. I need you to reverse all payments that you have done with this loan. As this loan was created to cover all debits one has with FNB for three month. You have messed up and do not know how to fix it. In the notice you make reference to a salary date. I am not working and do not know how you have come to that conclusion.

You better sort this out or I will be approaching the banks ombudsman but I will not be held liable for a debit which I know in normal circumstances could never have been approved. It is reckless debt that you gave me and in terms of the National Credit Act the debtor cannot be held liable for reckless debt.

I want everyone to know that they need to be very careful when using FNB banking app. Its from using the banking app that I am in this mess.

You banks are sharks