FNB UNSATISFIED CUSTOMER CARE!

Since June 24 I am struggling to change my circle date on my Credit Card account. After many phone calls (wasting of airtime and my personal time) and yesterday, 6th of November, the FNB consultant couldn't, once again, assist me in changing my circle date. I then finally got a team leader to phone me back, after I threatend to write a review on Hello Peter. She promised me that everything was done and explained to me that the circle date will be changed as from the 3rd of December 2024, but that I will receive my November statement tomorrow (that is today) Well at 15:00 on 7 November (today) I still did not receive my Credit Card statement for November '24 So once again I called the Credit Card department (once again on my own account), so that I can get my statement. And with a shock the consultant confirmed that I will get my statement maybe tomorrow the 8th of November or next week, but my circle date is the 7th and the 7th of November started at 00:01 last night I am now more than 32 years a client of FNB, and sorry to say, but the people working at FNB have no pride in serving/helping their clients. All that is important to them now is to get their salary at month-end, regardless if they deserve it or not!