FNB Unsatisfactory Service Delivery

I went into the bank to deliver a Global Outward Payment form. After waiting in line for 15 minutes, I was told that I should go to the forex office. I was assured by the lady in the forex office that my form was correctly completed, and that the bank would not required any further information from me or my husband. Notwithstanding this, my husband was contacted by Welile Mazibuko. She advised that she required his tax number, which he duly provided. She advised that our payment would be effected by no later than Tuesday (yesterday). The payment has not been effected, and Welile does not answer her phone, nor does she bother to clear her mailbox so customers can leave messages. It is very disappointing to be misled by two people from the bank, in the same transaction. The lack of feedback, the failure to do what was undertaken, and the employees unprofessional conduct is very disappointing.