FNB unsatisfactory service

I am very disappointed. I have been an FNB Customer for 10 years. They suggested I migrate my premier Cheque account to a premier fusion. This happened two years ago and up to today, I have never received those cards. Two years!!!!!!!! I went and asked for new ones which they are going to charge, they said I must expect them in 3-5 working days. It's been almost 3 weeks, and nothing! This is making my banking experience very difficult. I got into contact with DSV via ail and they say my card has been confirmed and Iust contact with FNB when I do that, I hold for ages same goes for their consultants on the app. There is just no winning with this and it's frustrating because any other alternative way to bank incurs more charges than I'm willing to pay. FNB please sort this out. It's not a surprise that you have many clients. Find a way to keep us all happy.