KK
Karel K
1 reviews | Active since Nov 2015
23 Mar 2016, 10:28
FNB Unresponsive
I am a so called Premier client at FNB for which I pay extra bank fees every month. On 18/02/2016 I submitted a ***** claim as my Debit card was cloned. I submitted an additional ***** claim on 7/03/2016. I was told with my first claim that it will take 7 to 14 days to investigate. <br> <br> I have sent numerous emails requesting feedback on the status of the claims to which I have not received any feedback whatsoever. The service/support I have received up until this point is absolutely pathetic to say the least. I do not understand why I am paying extra for the so called premier account seeing as support for premier clients is actually non existent.
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FNB (First National Bank)'s replyOfficial
23 Mar 2016, 11:15Hello karelk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893003.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893003.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply23 Mar 2016, 11:15
Official
Hello karelk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893003.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893003.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)