FNB Unresolved PayShap Payment Issue – ***

Dear FNB Team,

I am writing to formally raise an urgent concern regarding unresolved PayShap payments I made on Sunday from my FNB account to my Standard Bank and Tyme Bank accounts. To date, these funds have neither reflected in the receiving accounts nor been reversed to my FNB account.

I lodged a query on Monday and was reassured by your consultant that the issue would be resolved within 24 hours. Today is Wednesday, and my money is still unaccounted for. This is unacceptable.

Reference Number: *** Service Advisor: Bongani Mnguni Statement from Bongani: “These issues are usually resolved on the Monday.”

It is completely unreasonable that I have to fight for my own money due to a process that makes no sense. I have followed all due process and still do not have access to funds I worked hard for.

This needs to be resolved immediately. I expect this issue to be fully rectified and my money reflected by 10AM today. Should this not be resolved, I will be forced to escalate the matter further — including to the Ombudsman for Banking Services and sharing this unacceptable experience publicly.

Kindly treat this with the urgency and seriousness it deserves.