FNB - Unreliable, Unsecured, Useless.

I contacted FNB on 19 December 2018 to report ********** transactions on my account.

Here is my review of the service received to date: 1. My card was immediately deactivated. Please review the recordings of my conversation with your consultants and comment on the level of professionalism and telephone etiquette they delivered? a. I was not provided with a reference number for either of my calls. b. I was told the card would be delivered within 3-5 days and that the cases with regards to ***** would be resolved within 10 days. c. I was not informed of any additional steps required to have it delivered, although when I logged onto the app, I had to schedule delivery manually. The card was delivered 11 days after I reported the incident, at 06:00 in the morning. 2. I have not received any feedback from FNB with regards to my reports at all. The amounts for both transactions was deducted from my account 11 days after I submitted the reports. 3. I have requested to have the “tap and go” functionality secured with a PIN or disabled. Received NO response to my query and was told by the “personal banker” that it cannot be disabled, which means I am walking around with an unsecured card which can be cloned or debited by anyone in close enough proximity to my wallet. 4. I requested answers about what seems to be a website hack attempt, received vague misleading responses. I trust you with my money – I should be informed about breaches in your security. Have you done anything about these breaches? Can and should we entrust you with our money? I expect answers in writing by close of business today, as well as reversals of both ********** transactions and a detailed report as to how the amounts was deducted from my account with no request for an OTP, or notifications at the time these transactions took place. You said my money is secure. I would like you to prove it. I thought you improved your services after the incident with my credit card and finance applications; sadly it seems you do not care about your clients or about the quality and/or lack of service you provide. What does your reputation mean to you? You have my e-mail address stored on your system – DO NOT PHONE ME.