FNB UNRELIABLE BANK!

i had requested a stop order from my account to another bank, fnb released the payment to the INCORRECT destination. The payment has now gone missing!! I HAVE BEEN GOING TO THE BANK EVERY WEEK SINCE JANUARY 2015, CALLS HAVE BEEN LOGGED FOR THE MISSING PAYMENT!! LAST WEEK MONDAY I WAS GIVEN A REFERENCE FOR MY CALL, AND WAS TOLD TO EXPECT A CALL AFTER 5 WORKING DAYS.<br> BUT TO DATE THERE HAS BEEN NO RESPONSE!!! NOW AS A CUSTOMER WHO HAS BEEN CHEATED OF HER MONEY, I CALL AGAIN!! CLASSIC RESPONSE \THE PERSON DEALING WITH YOUR QUERY IS OUT ON LUNCH"... HAS THAT PERSON BEEN ON LUNCH SINCE LAST MONDAY?????"""