RR
Rakesh R

1 reviews | Active since Aug 2013

10 Sept 2018, 20:56

FNB UNRELIABLE!

Supposedly the most innovative bank in SA at the cost of quality and total disrespect for their customers. I could not transfer funds out of paypal as well as a number of features were not available on the internet banking platform for most of the day?

What was the reason? I try paypal again - now I get an error message.. I rely on these funds and every day there is a delay pushes out my timelines.

It is easy to change to a competitor dont forget that even if I dont have millions in my bank a post like mine can cause an exodus of your clients to other reputable less innovative but reliable banks.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Sept 2018, 09:11
Official

Good Day Rakesh ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***