FNB - Unreasonably long to deal with my 2 simple issues.

I am a Director of Hopelands Village NPC. We are experiencing very slow response times despite visits to the branch, emails and phone calls. My profile has been blocked and the Banking app is also blocked. Needless to say that I cannot access the bank account to make payments or change my password. It seems very complicated for FNB. Also since we moved to Enterprise banking we cannot withdraw from Paypal any longer. Again a long delay for them to resolve this despite phone call and emails.