FNB unproffessional and **********

I've recently contacted regarding my debit and initiation fee on my bond account , i spoke to Thozama Nyanga and spent 35min with a holding of 15min without any resolution i requested that she calls me , she never did .i have signed debit order date from with the attorneys to be debited on the 25th however FNB choose the date they want(31st) which is inconveniencing as a client , and it has come to my attention that debit order amount does not correspond with the quotation the amount is now more that what i have agreed on....The FNB is now changed from "How can we help you" to how can we rob you: i am very disappointment with FNB as i have been banking with them for over 10years but now the service is pathetic