FNB Unprofessionalism

FNB telephonically contacted me regarding their debt protection program. After confirming with them that there are no charges involved, unless i make use of the facility i was still charged the very next month. All of the outstanding balance on my credit card was already paid off and there is no other outstanding debts on my account.

Furthermore, I have received no contract for the debt protection program although i had requested this to be sent to me immediately. I believe this to be a very unprofessional way of conducting business. I emailed them frequently - but no response. I am considering closing my account and switching banks as this has been a recurring occurrence with this pathetic bank.

I have also not even received my credit card contract for months after requesting it.