FNB Unprofessional Service

On the 29th January 2020, I saw a vehicle on Facebook that I wanted to buy from a company that called themselves Atlantis Car Mart and Auctioneers in Nigel. When I called the gentlemen called Owen, he told me that they are selling these vehicles on behalf of Wesbank and if I wanted to secure the vehicle I had to speak to his boss Mark who told me I had to pay R14 700, clear immediately and send them proof of payment to secure the vehicle and take it out of the Auction which I did, I then got in my vehicle and left for Nigel. On my way there I got another phone call from Mark who told me to speak to his Director who told me Mark made a mistake, that the Auction has already started and another person wanted to give a 40% deposit. They could either refund me or I have to meet them halfway and pay another R10 000 over which will bring me up to a 50% deposit. I pulled off from the highway and transferred another R10 000 into their Capitec account, clear immediately and send them proof of payment. Mark told me to wait at the first robot as I enter Nigel and he will send his driver to meet me. I got to Nigel, waited a few minutes and then treid to call all 4 contact numbers that I had, none were available. I then started to drive around, stopped at a car-wash where a guy told me that it is just around the corner but there is nothing there and he hoped that I haven't paid any money over as it is a ****.

This is now where my real complaint starts, realizing that I have been ****med I immediately called FNB (@ 09h32) who transferred me to their ***** Line, after waiting for about 20 minutes, I spoke to a lady and told her what happened, gave her all the details and she told me to hold the line, after holding on for about another 40 minutes the line cut off. I then called the ***** Line again and after another 20 minutes I spoke to a guy Akiel who went into the system and said that the lady did lock it on the system and also called Capitec to stop any funds from leaving the account in which I deposited the money, he als o told me that and Investigator will be appointed after 48 hours which I think is pathetic as one have to move as quickly as possible in cases like these. He told me that it will take 4 to 7 working days for this investigator to resolve the case. He also told me to get an affidavit and the two proofs of payment as the investigator would require these documents. I was later informed that a lady with the name Beverly Nukeri was appointed and I send all the required documents through to her.On the 31st of January she requested the documents that I have already send, again and made a comment that I willingly initiated a payment to to the total of R24 700. On the 7th February I received another email from her informing me that all the funds have been utilized in the Capitec account which I paid the money into and that I had to pursue this matter ********ly or via the Ombudsman for Banking Services. I have been a very good Client of FNB for more that 15 years and I hold them personally liable for my financial loss due to their incompetence and the fact that that they dragged their feet and took their time to resolve this issue. I expect them to refund me as I know they are insured against events like this. At 09h32 I reported it, at 09h32 the first R14 700 was transferred from my cheque account and at 10h27 the second amount of R10 000 was transferred from my account so at the time that I have reported the matter to them both the amounts was still in my account, if they were professional hey could have stopped this from happening by freezing my account, why try and freeze the Capitec account? I am going to take this matter as far as I have to if it is not addressed/resolved to my satisfaction, I am the Client so why did they not have my best interest at heart? I am retired and can't afford to lose huge amounts of money like this.