SE
Shirley E
1 reviews | Active since Mar 2019
01 Mar 2019, 13:26
FNB - UNPROFESSIONAL AND RUDE
Since I've been posting about FNB on hellopeter, I am getting calls from their "consultants" who, as we start speaking, they end the call. I've received 5 calls so far today but haven't had ONE full conversation.
What games are you playing now?
We are all supposedly mature adults. My complaint needs to be handled by a mature, intelligent, sincere person.
Is there at least ONE at FNB?
I look forward to speaking with you.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 14:15Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 14:15
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)