1 reviews | Active since Jun 2019
FNB UNPROFESSIONAL
I keep on receiving phone calls from FNB asking me to talk so mr Barend van Jaarsvelf, I don’t know the person at all. I have been telling them for 2 weeks to take off my number and they keep telling me that they are making a note. I have now waited for a long time and they are STILL phoning me. When I told the last person to take off my number she put the phone down in my ear. Thereafter I phoned customer care and spoke to a man, when he was arrogant, I asked for his name, he then stopped speaking on the other side and acted as if the line was cut out but I could hear all the people in the background. I receive calls 3 to 4 times DAILY of people asking for Barend van Jaarsveld. The people working at customer care are really unprofessional and did not help me at ALL. This is completely unacceptable.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
