NW
Natasha W

1 reviews | Active since Jun 2019

11 Jul 2019, 09:12

FNB UNPROFESSIONAL

I keep on receiving phone calls from FNB asking me to talk so mr Barend van Jaarsvelf, I don’t know the person at all. I have been telling them for 2 weeks to take off my number and they keep telling me that they are making a note. I have now waited for a long time and they are STILL phoning me. When I told the last person to take off my number she put the phone down in my ear. Thereafter I phoned customer care and spoke to a man, when he was arrogant, I asked for his name, he then stopped speaking on the other side and acted as if the line was cut out but I could hear all the people in the background. I receive calls 3 to 4 times DAILY of people asking for Barend van Jaarsveld. The people working at customer care are really unprofessional and did not help me at ALL. This is completely unacceptable.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2019, 11:07
Official
Good day Natasha Wannenburg, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

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