FNB ********ly billing me

I upgraded to a Good cheque account 2 months back. I was told that I will only pay R105 per month. Beginning of this month I saw that I was charged service Fees and cash deposit fees. On the Gold cheque account there is unlimited EFT and Airtime purchases and R5000 cash deposit free at ATM. I had not exceeded this amount in Dec so where the hall did these fees come from. This is *****.

I also put a request at the Bluff branch to have statement fees reversed as I only printed 3 which is free. The consultant made an error and downloaded 6 months in 2 occasions. I was charged R150 for that error. Up to date I received no call to sort this. Damn this is horrible service