1 reviews | Active since Jan 2021
FNB Unknown Charges
Guys please do yourselves a favour a find another bank if you love your money. I am so sick and tired of FNB and charges that I dont understand. If by the end of June 2024 I am still with FNB, just know I am dead.
1. I incurred an ewallet fee, I was told it’s because I made 3 ewallets. How when you get 2 free ewallets per month? I was told I made an ewallet on 31st and because “my cycle is 30 days”, the fee falls onto another month. I asked them to show me when I selected a 30 day cycle. They said it’s on the contract I got from FNB when I opened or migrated my account. I told them I’ve had my account for more than 15 years, they should send me a copy of the contract. The lady said it’s probably cause I migrated. I asked her to check when I migrated she says she can’t pick it up anything before 2019 but “I probably migrated”. I then I then asked her if that’s the case how come “my cycle” was changed from me incurring bank charges on the 8th to the 30th. When did I changed that because there’s no record of me migrating or opening a new bank account. She said she’ll check. Turnaround time is 3 days, guess what it’s been more than 3 days & I am still waiting, no update, nothing. Furthermore, they refuse to reverse the charge.
2. There when I was still reeling from the ewallet fee, boom another fee. I apparently requested a statement from a branch. Guys, I talk to FNB through the chat or Twitter, when did I go to the branch. I ask them to trace the branch for me, they can’t yet it’s a charge. Yo I am so tired guys. My account is full of charges that I don’t understand. Please stay away guys, their safety measure are not even that good, you can check twitter post for more info.
There’s someone requesting statement on my account and you are charging me for it.
Here’s my theory: 1) It’s either the lady who’s dealing with my first complaint is requesting old statements from my account because she said she can’t see anything beyond 2019 as she was trying to prove “migration” to show that I AM THE ONE who changed my cycle days to 30 days [by the way a week later she still hasn’t contacted me regarding this] or 2) The lady who offered an upgrade to the RMB account pulled my statements or 3) both these 2 possibilities.
At this point I am opening a ***** case with your department that will probably not do anything , I am taking you to the ombudsman and you are closing my account. I am so sick of this! And you will refund all my money!! You guys are forever getting away with *****ing our hard earned money.
There’s someone requesting statement on my account and you are charging me for it.
Here’s my theory: 1) It’s either the lady who’s dealing with my first complaint is requesting old statements from my account because she said she can’t see anything beyond 2019 as she was trying to prove “migration” to show that I AM THE ONE who changed my cycle days to 30 days [by the way a week later she still hasn’t contacted me regarding this] or 2) The lady who offered an upgrade to the RMB account pulled my statements or 3) both these 2 possibilities.
At this point I am opening a ***** case with your department that will probably not do anything , I am taking you to the ombudsman and you are closing my account. I am so sick of this! And you will refund all my money!! You guys are forever getting away with *****ing our hard earned money.