FNB ***** Unit John Volmink Sucks

Worst service ever from a bank. My account got put on hold and I was informed there was a ***** case opened on it. The investigator is John Volmink. This person absolutely refuses to help me, refuses to give me any information. Out of every 5 emails he will answer 1. How can a problem be solved if there is no info given? I am a FNB client, with an account held for years, why am I being treated like a *****? Looks like the bank thinks it a court of law. I am very unhappy. J.J Williams